Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Items that show signs of wear, use, damage caused after delivery, missing tags, missing packaging, or any condition that prevents resale may not be accepted for return.
To start a return, please contact us at tanja.powell@nudiustertian.website.
Please note that returns must be approved before being sent back. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we will provide return instructions, including how and where to send your package.
Size-Related Return Notice
Please note that slippers are produced in full sizes only and do not come in half sizes.
Half-size orders are fulfilled with the nearest full size, usually rounded up for comfort. For example, EUR 44.5 / US 10.5 / UK 9.5 will be shipped as EUR 45.
This is part of our standard sizing and fulfillment policy and is not considered an incorrect-size shipment.
Because this size notice is provided before purchase, returns or refunds caused only by half-size adjustment, personal size preference, or selecting the wrong size may not be accepted unless the item is defective, damaged, or a different size was shipped outside our stated sizing policy.
Customers are encouraged to review the size notice before placing an order or contact us if they are unsure about sizing.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
If there is a quality issue, shipping damage, or an incorrect item was sent, we will evaluate the issue and make it right as soon as possible.
Please include your order number and clear photos of the item, packaging, and any issue when contacting us.
Exceptions / Non-Returnable Items
We cannot accept returns for items that have been worn, used, washed, damaged after delivery, or returned without original packaging and tags.
We also do not accept returns for sale items, clearance items, gift cards, or items returned without prior approval.
Exchanges
We do not guarantee direct exchanges for size preference issues.
If your return is accepted, the fastest way to get a different item or size is to place a separate order after the return has been approved.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at tanja.powell@nudiustertian.website.
Contact
For any return or refund questions, please contact us at: