Shipping policy

Shipping Policy

Orders are shipped from our U.S. domestic warehouse and are available across the mainland United States, excluding Alaska, Hawaii, and overseas regions.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that processing time is separate from delivery time. During peak seasons, holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Shipping Pricing

Shipping fees depend on the size and details of your order.

  • Smaller orders may have higher shipping costs.

  • Adding more items may reduce the average shipping cost per item.

  • Bulk orders may benefit from more efficient shipping rates.

All shipping fees will be displayed at checkout before payment is completed.

Delivery Timeline

Delivery typically takes 3–5 business days after shipment.

Please note that delivery times may vary depending on the shipping carrier, delivery address, local delivery conditions, weather, holidays, or other circumstances outside of our control.

Tracking Information

Tracking information will be sent to the email address provided at checkout once your order is shipped.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Size & Half-Size Fulfillment Notice

Please note that slippers are produced in full sizes only. Half sizes are not available for this product.

For half-size orders, we will fulfill the order with the nearest full size. In most cases, half sizes will be rounded up for a more comfortable fit.

For example, EUR 44.5 / US 10.5 / UK 9.5 will be shipped as EUR 45.

This adjustment is made because slippers generally fit better when slightly larger rather than smaller. A slightly larger size is usually more comfortable for slippers and helps avoid tightness or discomfort.

If you are between sizes, prefer a tighter fit, have narrow feet, or are unsure about sizing, please contact us before placing your order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your name, phone number, street address, apartment number, city, state, zip code, and country before placing your order.

We are not responsible for delivery failure, lost packages, or delays caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes once the order has already been processed or shipped.

Additional Notes

  • Shipping fees are shown at checkout.

  • Returns are processed through our U.S. warehouse.

  • Once an order has been processed or shipped, we may no longer be able to change or cancel the order.

  • If you have any questions about shipping, tracking, delivery, or sizing, please contact us within 7 days of receiving your order.

Contact: tanja.powell@nudiustertian.website